Refund policy

Return and Refund Policy

All sales are final.

Brooke’s Pink Studio does not accept returns or exchanges for change of mind, incorrect size selection, color selection, or other customer ordering errors. Many of our products are custom, personalized, or made to order, so please carefully review your order before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at brookespinkstudio@yahoo.com.

Please include your order number and photos showing the problem so we can review the issue. If we determine that the item was damaged, defective, or incorrect, we will work with you on an appropriate replacement or refund.

Please do not send any items back without contacting us first.

Custom and Personalized Orders

Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect due to an error on our part.

Customers are responsible for checking spelling, names, sizes, colors, designs, and other personalization information before placing an order.

Cancellations

Because orders may begin processing shortly after they are placed, cancellations are not guaranteed. Please contact us as soon as possible if you need to request a cancellation. Once production has begun on a custom or personalized item, the order cannot be canceled.

Contact Us

For questions about an order or this policy, contact:

Brooke’s Pink Studio
brookespinkstudio@yahoo.com